Terms & Conditions
These Terms & Conditions govern the use of our website, purchasing of products, and your rights as a consumer under EU law.
1. General Information
This website is operated by [Your Company Name], registered in [Country].
By accessing or placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before using our services.
2. Definitions
- “We”, “Us”, “Our” — refers to [Your Company Name].
- “You”, “Customer”, “User” — the person using the website or making a purchase.
- “Website” — our online platform available at [Website URL].
3. Ordering Process
You can place an order through our website by following the checkout process.
- All product prices include VAT unless stated otherwise.
- You must provide accurate and complete information during checkout.
- Your order is confirmed once you receive a confirmation email.
4. Payments
Payments are processed securely through third-party payment providers. We do not store or handle full payment card information.
Accepted payment methods: [List accepted methods].
5. Delivery and Shipping
We deliver orders within [Delivery Region]. Delivery times depend on your location and product availability.
Delivery fees: [Specify fees or “calculated at checkout”].
You will receive a tracking link if applicable.
6. Right of Withdrawal (EU Consumers)
Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without giving any reason.
- The withdrawal period expires 14 days after receiving your order.
- You must notify us by email: [Support Email].
- Products must be returned unused and in original condition.
- Return shipping costs are [specify].
7. Returns, Refunds & Exchanges
Refunds will be issued within 14 days after receiving the returned products.
Items not eligible for return (EU exemptions):
- Personalized or custom-made items
- Sealed goods not suitable for return for health/hygiene reasons once opened
- Perishable goods
8. Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate. Minor variations may occur.
9. Warranties
All products sold to EU consumers include a 2-year legal guarantee.
If an item is defective, you may request repair, replacement, or a refund.
10. Cookies
Our website uses cookies and similar technologies to ensure proper functionality, enhance your shopping experience, and analyze website traffic.
Details about the types of cookies we use, their purpose, storage duration, and your options for managing cookie preferences can be found in our Cookie Policy.
You can change your cookie preferences at any time via the Cookie Settings panel.
11. Limitation of Liability
We are not responsible for:
- Courier delays
- Incorrect address information provided by the user
- Minor color/size discrepancies
- Damage caused by improper product use
12. Governing Law
These Terms are governed by the laws of [Your Country], in accordance with EU regulations and directives.